Shipping

Delivery Times and Shipping Methods

Delivery times vary depending on the product type, stock location and destination. Typical ranges for in-stock items are:
• UK mainland deliveries: 2 to 7 business days
• UK highlands, islands or remote locations: 3 to 10 business days

Some items may ship directly from our distribution or manufacturing partners. Where a product has a longer lead time, this will be shown on the product page or at checkout, and we will notify you before dispatch if anything changes.

We use trusted couriers and delivery services suited to fragile instruments and high value equipment. Tracking details are provided where available. Larger or specialist items may require dedicated handling or pallet delivery.

Please ensure that your delivery address is complete and accurate. Failed or redirected deliveries may incur additional courier charges. If an issue arises with your shipment, we will work with you to resolve it as quickly as possible.

Shipping and Order Processing Information

We work with multiple suppliers and logistics partners to provide reliable delivery for diagnostic tools and equipment. Shipping times vary depending on the product type and stock location. The information below outlines our general approach to shipping and order handling.

Most orders are processed within 1 to 3 business days. Certain specialist tools, accessories or kits may require additional handling time. If an order is likely to take longer than expected, we will contact you with an update before shipping.

Questions about your order

If you have any questions about shipping, delivery or lead times, please contact us at:

📧 contact@moisturelabz.com